REFERENCE
FAQ
Straight answers on ordering, documentation access, shipping lanes, and legitimate research use.
FAQ
Everyday decision support
Need something bespoke? Use the contact page with your order ID or batch reference.
You receive an order acknowledgment email. If it is missing, check spam filters or email support@helixsynthesis.shop with the timestamp of your attempt.
Refer to the COA records hub and individual product views. Availability may depend on SKU authorisation and batch linkage.
Same-day dispatch is an operational target influenced by cut-off times, payment clearance, and courier pickups.
Use the COA records area and the batch or lot reference printed on your label. If documentation is not published for a SKU, open a ticket with your order number — we will validate what can be shared under our policy.
See the Returns policy for eligibility. Photographic evidence of damage helps us escalate replacements quickly.
No — Helix positions inventory strictly for laboratory research workflows where lawfully permitted.